Cookies Policy | 32Red Casino

1. What are cookies?

Cookies are small text files or similar data files that may be placed on your computer, tablet, mobile phone or another device when you visit a website. They allow a website to recognise a device, remember selected information and support certain functions during a visit or across multiple visits. Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be combined with other information held about you and may then be treated as personal information under applicable privacy laws.

The term “cookies” is often used broadly. It can include browser cookies, local storage, pixels, tags, software development kits and other comparable technologies. Some of these technologies may be used in emails, applications or website pages. They can help us understand how visitors use the website, remember preferences, maintain secure sessions and provide relevant information.

Cookies may be either first-party or third-party cookies. First-party cookies are placed by 32Red Casino or by a service provider acting on its behalf. Third-party cookies are placed by another organisation, such as an analytics, security, advertising or technical service provider. Third parties may process information collected through their technologies under their own privacy policies and terms.

Types of cookies by duration

Session cookies are temporary. They generally remain on your device only while your browser is open and are deleted when the session ends.
Persistent cookies remain on your device for a period of time or until you delete them. They may remember settings or help recognise a returning visitor.
Similar technologies may operate without being stored in exactly the same way as a traditional cookie. They may still collect technical or usage information and can often be managed through browser or device settings.

2. How we use cookies

We may use cookies and similar technologies for several purposes. The cookies used on the website can change over time as features, security measures and service providers change. The categories below describe the main purposes for which cookies may be used. A particular cookie may support more than one purpose.

Strictly necessary cookies

These cookies are needed for the website and its core services to operate. They may support page navigation, account access, session management, security checks, fraud prevention, age-related controls, transaction processes and the protection of the website from misuse. They may also remember choices that are necessary to provide a service you have requested. Because these cookies support essential functions, disabling them may prevent some parts of the website from working correctly.

Functionality cookies

Functionality cookies may remember information such as language, region, display preferences or other selections you make while using the website. They can make future visits more convenient and help provide a consistent experience. If you decline these cookies, some preferences may not be saved and you may need to make the same selections again.

Performance and analytics cookies

These cookies help us understand how visitors use the website. For example, they may show which pages are visited, how visitors move through the website, whether pages load correctly and where technical problems occur. The information may be used in an aggregated or statistical form to improve website content, navigation, performance and reliability. Analytics information is not intended to identify you directly.

Security and risk management

Cookies and related technologies may assist with detecting unusual activity, protecting accounts, preventing unauthorised access and identifying attempted fraud or abuse. They may help us confirm that requests are connected to a genuine session and may support checks required to keep the website and its users safe. Some security technologies may continue to operate even when optional cookies are declined.

Advertising and measurement cookies

Where used and permitted, advertising or measurement technologies may help assess the effectiveness of communications and display information that is more relevant to your interests. These technologies may record visits to the website, interactions with content or responses to campaigns. We do not intend these technologies to override responsible gambling safeguards. Marketing preferences and gambling-related restrictions continue to apply.

3. Your choices and cookie controls

When you first visit the website, you may be shown a cookie notice or consent tool. Where required, this tool allows you to accept or refuse optional categories of cookies. You can usually change your choices later through the available cookie settings link or control. Your choices may apply only to the browser or device used to make them, so you may need to repeat them when using another device or browser.

You can also control cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block some or all cookies, or receive a warning before a cookie is saved. Device settings may provide additional controls for certain technologies. The method varies between browsers and devices, so you should review the relevant help information for your chosen software.

Blocking all cookies may affect sign-in, account functions, security checks, game-related features and other parts of the website.
Deleting cookies may remove saved preferences and may require you to make selections again.
Disabling a cookie does not necessarily delete information previously collected through it.
Some third-party cookies may need to be managed through the relevant third party’s own tools or settings.
Cookie choices do not replace account, marketing or responsible gambling preferences that are managed separately.

If you use a private browsing mode, clear your browser data or change your device settings, the website may not remember previous choices. Certain essential cookies may still be used where they are necessary to provide a service, protect the website or meet legal and operational requirements.

Do Not Track signals

Some browsers and devices offer a Do Not Track setting. Because there is no single technical standard for responding to these signals, the website may not respond to every Do Not Track preference in the same way. You can use the website’s cookie controls and your browser settings to manage optional cookies.

4. Privacy, third parties and updates

Information collected through cookies may include an internet protocol address, browser type, operating system, device information, language, approximate location, pages viewed, time spent on pages, referral information and interactions with website features. Depending on the circumstances, this information may be considered personal information. We handle relevant information in accordance with our Privacy Policy and applicable Australian privacy requirements.

We may use service providers to host, secure, analyse, maintain or improve the website. These providers may process cookie-related information on our behalf or use their own technologies to provide services. Third-party content, links or tools may also use cookies independently. We do not control every third party’s technology, so you should read the privacy and cookie information made available by the relevant provider.

Cookies may involve the transfer, storage or processing of information outside Australia, depending on the services used and the location of the relevant provider. Any such handling is subject to applicable legal requirements and the protections described in the Privacy Policy. We take reasonable steps to use suitable providers and safeguards, but internet transmission and online storage cannot be guaranteed to be completely secure.

Responsible gambling and age restrictions

Cookies are not used to remove or weaken responsible gambling controls. We may use essential technologies to support account security, identity or age checks, fraud prevention, session controls and the operation of restrictions selected or applied under the website’s policies. You must be of legal gambling age and legally permitted to use online gambling services in your location. Cookie settings do not change those requirements.

Changes to this policy

We may update this Cookies Policy when our website, technologies, service providers or legal obligations change. The updated version will be made available on this page and will apply from the date shown or from the date it is published, as applicable. We encourage you to review this page from time to time so you understand how cookies are used. If a change requires a new consent choice, the website may present an updated cookie notice.

Questions and privacy requests

If you have a question about cookies, privacy or the information associated with your use of the website, please use the contact or privacy request process made available on the website. We may need to verify your request before providing information or changing account-related details. The Privacy Policy contains further information about access requests, corrections, complaints, retention and the handling of personal information.