Privacy Policy

This Privacy Policy explains how 32Red Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and other relevant notices.

32Red Casino holds licences from the Gibraltar Gambling Commissioner under the Gambling Act 2005 (licence numbers 091 and 092) and from the UK Gambling Commission (account number 45322). Games are independently certified for fairness and player fund protection by eCOGRA.

Information we may collect

When you use an online casino website, we may handle information that identifies you, relates to your account or is connected with your activity on the site. The information collected depends on how you use the services, the features you access and the choices you make. We aim to collect information that is reasonably necessary for operating the website, providing gambling services, meeting legal requirements and supporting players.

Account and contact details

This may include your name, date of birth, residential details, country of residence, username, account credentials and contact details. We may also record information you provide when you contact customer support, submit a question, make a complaint or otherwise communicate with us. Information connected with responsible gambling settings, account restrictions or other player preferences may also be handled where relevant to providing the services.

Identity and verification information

To help confirm your identity, age and eligibility to use the services, we may request identity documents or other verification information. This can include copies or details from documents, information used to check authenticity and records of verification outcomes. Verification information may be reviewed using internal processes or specialist service providers acting on our instructions. These checks help protect accounts, prevent misuse and support anti-fraud and financial crime controls.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, wins, losses, bonuses where applicable, payment methods and related transaction activity. Payment information may be processed by payment providers, and we may receive confirmation or limited details needed to reconcile transactions and manage your account. We do not need to retain every payment detail in the same form, but records relevant to account activity, security, disputes and legal obligations may be retained.

Technical, device and usage information

When you visit the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, session details and information about how you interact with the site. We may also record security events, login attempts and other activity that helps us maintain reliable services and identify unusual or potentially harmful behaviour.

How we use information

Personal information may be used for the following purposes. We will use it in a way that is reasonably connected with the purpose for which it was collected, with your choices, or with the operation and protection of the services.

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing casino features, customer support and service communications.
Confirming identity, age, location and account eligibility.
Carrying out security, anti-fraud, anti-money laundering and responsible gambling checks.
Detecting, preventing and investigating unauthorised access, abuse, collusion, suspicious activity or other breaches of the website rules.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Responding to questions, complaints, disputes and requests concerning your account or personal information.
Improving website performance, usability, security, content and general service quality.
Sending service-related notices, including account, security, transaction and policy updates.
Sending promotional communications where permitted and where you have provided any consent required. You can withdraw consent to marketing at any time.

Some information may be combined with other account, technical or transaction records to help us understand activity, protect the website and make decisions about security or eligibility. Automated tools may assist with monitoring or checks, although additional review may be used where appropriate. We do not use personal information for purposes unrelated to the services or our obligations unless we have a lawful basis or otherwise notify you.

Sharing information

Information may be shared where reasonably necessary with service providers that support website hosting, technology, identity verification, payment processing, customer support, security, analytics, communications or compliance activities. These providers should only use information for authorised services and must apply appropriate safeguards. Information may also be disclosed where required to comply with a lawful request, protect rights and safety, investigate suspected wrongdoing, enforce website terms or support a transaction or dispute.

Depending on the service used, information may be processed or accessed in another country. Where this occurs, reasonable steps should be taken to protect the information and handle it consistently with applicable privacy requirements. We do not sell personal information as a standalone product.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. These are small files or identifiers that can help remember settings, keep you signed in, support account and security functions, measure website performance and understand how visitors use the site. Some cookies are necessary for core features, while others may support analytics, preferences or communications. The information gathered through these technologies may be linked with other technical or account information where appropriate.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the availability, security or performance of some website features. Your browser may also allow you to delete existing cookies or notify you when a new cookie is being set. Cookie controls do not necessarily remove information that has already been collected or stored for account, security or legal purposes.

Protecting information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure connections, authentication processes, monitoring and staff or supplier procedures. No website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should keep your account credentials confidential, use a secure device and tell support promptly if you believe your account has been compromised.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, service improvement and legal or financial record keeping. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Subject to applicable requirements and reasonable identity checks, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your data, requesting correction of information that is inaccurate or incomplete, asking for deletion of your data, and withdrawing consent to marketing communications. Other rights may apply depending on your circumstances, the type of information involved and the reason it is being processed.

Access: ask for a copy of personal information associated with your account, subject to appropriate verification and any lawful exceptions.
Correction: ask us to update or correct information that is inaccurate, out of date or incomplete.
Deletion: ask us to delete personal information where it is no longer needed or where another valid basis for deletion applies.
Marketing consent: withdraw consent to promotional communications by using an available unsubscribe option or by contacting us.
Questions or complaints: ask for an explanation of how your information is used or raise a concern about privacy handling.

To exercise these rights or make a privacy or data request, contact support@32redcasino.win. Please describe your request clearly and provide enough information for us to identify the relevant account. We may ask for additional details or reasonable proof of identity before releasing, changing or deleting information. This helps prevent personal data from being disclosed to the wrong person.

A request to delete information or withdraw marketing consent does not necessarily close your account or stop all service messages. We may still send important operational, security, transaction or legal notices. We may also need to retain certain information where required by law, needed to establish or defend a legal claim, required to investigate fraud or necessary to protect the website and its users.

We aim to respond to valid privacy requests within a reasonable time and in accordance with applicable requirements. If a request cannot be completed, we will generally explain the reason, subject to legal or security restrictions. This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version published on this page will apply to information handled under the updated policy.